FAQ

You've got questions, we've got answers!

Frequently asked questions

We're happy to be cleaning in your home, but we would also appreciate for things to be picked up and "tidied" before we arrive. Our ability to clean as many surfaces as possible without disturbing your belongings is a primary goal for GHC staff.

We will not be removing large amounts of trash or clutter. Unless previously discussed, we will not be re-organizing, clearing paper piles, or laundering clothes. These are ala-carte items that will need to be agreed upon at the time of the quote proposal. Changes to the quote proposal must be made 48 hours prior to time of service.

All staff that arrive for appointments have: passed a background check and been heavily vetted by ownership. We pride ourselves on working with people of character, and it will be reflected by the tact and kindness in how they treat your family and your home. You will receive a detailed email within 24 hours of your scheduled appointment to verify the appointment and show you which of our staff will be serving in your home.

GHC offers many different ways to pay. You are not required to put down a deposit or pay ahead of the service completion. Upon completion of service, an invoice will be sent, either by text or email, to give an accurate total amount due. Tips are appreciated, of course, but not added to any invoice.

Clients may utilize any of the following options to pay for their cleaning service:

- Cash

- Check

- Venmo

- Cashapp

- Zelle

- Square

- Credit/Debit tap-to-pay

- Credit/Debit by email

Billing & Pricing

Quote based to best fit your needs and budget. 2 hour minimum service, ala-cart items can be added on for an additional price.

Payments Accepted

Our preference is that payment be received electronically through the client portal or through the invoice. You may also pay via cash exchange apps until our point of sale system arrives. Cash tips are accepted but should be separate from the payment.

Cancellation Policy

Cancellations must be received no later than 72 hours before scheduled service. Any cancellation that happens after the 72-hour mark will be billed a $50 flat rate. Our system will not allow you to book further services without a $0 balance on the account.

Rescheduled appointments should be notified no later than 48 hours before scheduled service and will not incur an additional fee.

Satisfaction Guarantee

We stand by our products and our work ethic. We have a 100% satisfaction guarantee. Any complaints should be reported to the office manager who will first move to rectify the situation.

FAQ

What products do you use?

Are Your Products EPA Certified

What is your hourly rate?

Should I clean my home before you come?

What staff will be in my home?

How do I pay?

Billing & Pricing